- We believe quality is defined by our customers.
- The direct measure of how well we are delivering
on our quality commitment is the degree to
which we meet our customers' requirements
and exceed their expectations.
- Our customers' success is the most important
factor in our long-term success.
- We are committed to providing quality products
and services and quality performance to every
customer, every time.
- Ensuring that the customer is the prime
focus at all time.
- We must ask, listen and take action.
- Delight the customer by creating value.
- Make commitments we fully understand and
believe we can meet.
- Satisfy our customers' needs and expectations
- React to customer feedback and complaints.
- Verify that our services meet agreed requirements.
- Monitor, benchmark and continuously improve
our business, and services, organization and
- We recruit, develop, and retain highly qualified
and motivated staff.
- Each employee takes ownership and is held
accountable for the quality of their service
- Empower each employee to be proactive in
supporting continuous improvement.
We strive to:
- Create value
- Continually improve our quality Management